Privacy Policy
Your privacy is important to us. This policy explains how TradeRated collects, uses, and protects your information.
Last Updated: October 22, 2025
Introduction
TradeRated ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review management and referral tracking platform. By using TradeRated, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
- •Account Information: Name, email address, phone number, company name, business address, and payment information when you create an account.
- •Business Data: Information about your trade business, including technician details, job information, customer contact details, and service records.
- •Review Data: Customer reviews, ratings, feedback, and responses collected through our platform.
- •Communication Data: Messages, support tickets, and other communications with us.
1.2 Information Collected Automatically
- •Usage Data: Information about how you use our platform, including features accessed, time spent, and interaction patterns.
- •Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
- •Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and improve user experience.
1.3 Information from Third Parties
- •CRM Integrations: Data from ServiceTitan, Jobber, Housecall Pro, ServiceM8, FieldEdge, and other integrated platforms.
- •Review Platforms: Public review data from Google My Business, Yelp, Facebook, and Angi.
- •Payment Processors: Transaction information from Stripe and other payment providers.
2. How We Use Your Information
We use the collected information for the following purposes:
- •Service Delivery: To provide, maintain, and improve our review management and referral tracking services.
- •Review Collection: To automatically request and aggregate customer reviews across multiple platforms.
- •AI Features: To generate automated review responses and provide insights using artificial intelligence.
- •Gamification: To track technician performance, manage leaderboards, and calculate spiffs and referral payouts.
- •Analytics: To provide dashboards, ROI metrics, and performance insights for your business.
- •Communication: To send service updates, notifications, marketing communications, and respond to inquiries.
- •Security: To detect, prevent, and address fraud, security issues, and technical problems.
- •Legal Compliance: To comply with legal obligations and enforce our terms of service.
3. Data Sharing and Disclosure
We may share your information in the following circumstances:
- •Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support).
- •CRM Integrations: With your connected CRM platforms to sync data and provide seamless integration.
- •Review Platforms: With Google, Yelp, Facebook, and Angi to publish reviews on your behalf.
- •Business Transfers: In connection with a merger, acquisition, or sale of assets.
- •Legal Requirements: When required by law, court order, or to protect our rights and safety.
- •With Your Consent: When you explicitly authorize us to share your information.
Important: We do not sell your personal information to third parties for their marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your information:
- •Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
- •Access Controls: Strict access controls and authentication mechanisms to prevent unauthorized access.
- •Regular Audits: Periodic security assessments and vulnerability testing.
- •Data Backup: Regular backups to prevent data loss.
- •Employee Training: All employees are trained on data protection and security best practices.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Privacy Rights
5.1 General Rights
You have the following rights regarding your personal information:
- •Access: Request a copy of the personal information we hold about you.
- •Correction: Request correction of inaccurate or incomplete information.
- •Deletion: Request deletion of your personal information, subject to legal obligations.
- •Portability: Request a copy of your data in a structured, machine-readable format.
- •Opt-Out: Unsubscribe from marketing communications at any time.
5.2 GDPR Rights (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under GDPR:
- •Right to Object: Object to processing of your personal data for direct marketing or legitimate interests.
- •Right to Restriction: Request restriction of processing in certain circumstances.
- •Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
- •Right to Lodge a Complaint: File a complaint with your local data protection authority.
5.3 CCPA Rights (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- •Right to Know: Request disclosure of categories and specific pieces of personal information collected.
- •Right to Delete: Request deletion of personal information we have collected.
- •Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information).
- •Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- •Essential Cookies: Required for the platform to function properly (authentication, security).
- •Analytics Cookies: Help us understand how users interact with our platform (Google Analytics).
- •Functional Cookies: Remember your preferences and settings.
- •Marketing Cookies: Track your activity to deliver relevant advertisements.
You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- •Active Accounts: Data is retained while your account is active.
- •Closed Accounts: Data may be retained for up to 90 days after account closure for backup and recovery purposes.
- •Legal Obligations: Some data may be retained longer to comply with legal, tax, or regulatory requirements.
- •Aggregated Data: Anonymized and aggregated data may be retained indefinitely for analytics and research.
8. Children's Privacy
TradeRated is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place:
- •Standard Contractual Clauses approved by the European Commission
- •Privacy Shield certification (where applicable)
- •Other legally approved transfer mechanisms
10. Third-Party Links and Services
Our platform may contain links to third-party websites and services (such as Google, Yelp, Facebook, and integrated CRM platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- •Update the "Last Updated" date at the top of this policy
- •Notify you via email or through a prominent notice on our platform
- •Obtain your consent if required by law
Your continued use of TradeRated after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your request within 30 days of receipt.
Questions About Your Privacy?
We're committed to transparency and protecting your data. If you have any questions or concerns, our team is here to help.
Contact Us